Legal

Refund & Return Policy

Effective Date: 18/06/2026

Thank you for shopping with Beyond Whey. Due to the nature of nutritional supplements, customer safety and product integrity are our highest priorities.

Return Eligibility

Returns are accepted only if:

The product received is damaged during transit.
An incorrect product has been delivered.
The product is defective or expired upon delivery.

Opened, used, or tampered products cannot be returned due to hygiene and safety reasons.

Customers must notify us within 48 hours of delivery by emailing Support@beyondwhey.in with:

Required Information

Order number
Clear photographs of the package
Photographs of the product
Description of the issue

Refund Eligibility

Refunds may be approved if:

Wrong product delivered
Damaged product
Defective product
Expired product

Refunds Not Granted For

Change of mind
Taste, flavour, texture, or mixability preferences
Incorrect product ordered by the customer
Opened or used products
Minor packaging imperfections that do not affect product quality
Delivery delays caused by courier partners or events beyond our control

Refund Timeline

Approved refunds will be processed within 7–10 business days to the original payment method.

Replacement

Where appropriate, Beyond Whey may offer a replacement product instead of a refund.

Order Cancellation

Orders may be cancelled only before dispatch. Once dispatched, cancellation requests cannot be guaranteed.