No Return & Refund Policy

No Returns

We do not accept returns for any reason, including but not limited to: change of mind, taste or texture preferences, incorrect product ordered by the customer, or any other reason.

No Exchanges

We do not offer exchanges, except a free replacement for items that arrive damaged, opened or incorrect (see below). Please review your order carefully before confirming your purchase.

Damaged, Opened or Wrong Items

If your order arrives with a torn or damaged package, a broken seal, spilled or spoiled product, the wrong product/flavour/size, or a missing item, report it from My Orders within 48 hours of delivery.

Please include 2–4 clear photos showing the outer package, the shipping label and the damage. Our team reviews every report, usually within 1–2 working days.

If your report is approved, we will send you a free replacement of the affected order. Replacements are provided instead of refunds. Reports made after 48 hours, or without clear photos, may not be accepted.

No Refunds

Refunds are not provided for orders that have been shipped or delivered. We strongly encourage customers to read product descriptions, ingredients, and nutritional information thoroughly before ordering.

The only exceptions: orders you cancel before they are shipped, and orders we cannot fulfil because an item went out of stock after payment. These are refunded in full to the original payment method.

Order Cancellation

You can cancel an order from My Orders until it has been shipped. Prepaid orders cancelled this way are refunded in full to the original payment method, usually within 5–7 business days.

Once an order has been shipped, it can no longer be cancelled. Please ensure all order details are correct before completing your purchase.

Contact Us

For any questions or concerns regarding your order, please reach out to us at Support@beyondwhey.in. While we do not offer returns or exchanges, our team is happy to assist you with any product-related queries.